The offer and sale of products on the online store www.pepelu.itare governed by these General Terms and Conditions of Sale.
The General Terms and Conditions of Sale shall be read and known by the Customer, who shall expressly declare having read and accepted them before sending the purchase order.
You can request any information on our support services by e-mail at the following address shop@pepelu.it
The customer can freely access the online store www.pepelu.it and display the products sold, accompanied by their technical data sheet and images, for the purpose of illustrating the products. The Customer may select one or more products of interest and collect them in their virtual shopping cart. By accessing the shopping cart, the Customer may view, prior to purchase and payment, all information relating to the purchase of the products, including shipping costs.Once the products have been placed in the cart, to conclude the contract for the purchase of one or more products on www.pepelu.it, the Customer shall proceed to checkout and complete the order form.The order is completed only after entering all the data required for the execution of the contract, after confirming acknowledgement of these General Terms and Conditions of Sale and after clicking the “confirm order” button. In this way, the order in electronic format will be transmitted to Pepelù.  
The purchase order will be processed only after receipt of confirmation of authorisation to pay the total amount due, consisting of the purchase price, shipping and bank charges.
Each product is accompanied by pictures and a data sheet with a detailed description of the article with measurements and materials used. However, the correct reproduction of the images may depend on the computer tools used, so it is possible that the photographic representation and especially the colour do not correspond exactly to the product itself. They are therefore intended for descriptive purposes only.
Due to the natural characteristics of the stones, the shape and colour may vary slightly from the photograph of the selected item.
The components are treated to ensure a longer life and maintain their lustre. Antique brass may not have a homogenous colour, this is due to the particularity of the craftsmanship technique, gold-plated brass is gold-plated.

1. Payments

The order form presents all available methods for payment of the price of the products and the associated shipping costs.
In case of payment by credit card, financial information (credit/debit card number, expiry date, etc.) will be forwarded to the bank providing the remote electronic payment system, via encrypted protocol, without third parties being able to access it in any way. Moreover, this information will never be used by Pepelù except to complete the procedures relating to the Customer's order and to issue the relative refunds in the event of any product returns, following the exercise of the right of withdrawal.
Pepelù accepts the following forms of payment:

1.1 Credit Card
Purchases can be made by Visa, MasterCard.At the time of purchase, the Customer enters their data in the appropriate panel. All transactions are processed via a secure server, guaranteeing the Customer maximum data protection in accordance with international security standards.If the existing funds are sufficient for the purchase and the bank details provided are valid, the transaction will be processed instantly.

1.2 Paypal
By choosing the Paypal payment method the Customer can pay directly through his Paypal account. Pepelù reserves the right to ship the goods only to the address indicated on the account verified by Paypal.

2. Security

All communications on the Internet involving confidential data are encrypted using the SSL (Secure Socket Layer) protocol with a 1024-bit digital certificate and a 128-bit session key. This is the highest security standard available today for communications between a browser and a web server.
Handling of the CVV2/CVC2 security code (three digits on the back of the card).
Management of the security protocols provided for by the international circuits Verified by Visa and MasterCard Secure Code, which guarantee the merchant immunity from fraud disallowances (in the cases provided for by the international circuits).