We have created this section to give you quick and easy help.
If you want you can also contact us directly.

Product Care

Do you have any suggestions for maintaining the jewel in its splendour?
Sure, just refer to "Tips for use" on the page of each article.

Is nickel present in the material you use?
All our jewellery is made of nickel-free brass.

Do you carry out repairs to your jewellery?
Yes, within 15 days of receiving the jewellery, the customer must report the breakage to shop@pepelu.it and provide for the cost of shipping to the company, the cost of repair and shipping to the customer is borne by the company.
After that time, all costs will be charged to the customer.

Payments

Are payments secure?
All communications on the Internet involving confidential data are encrypted using the SSL (Secure Socket Layer) protocol with a 1024-bit digital certificate and a 128-bit session key. This is the highest security standard available today for communications between a browser and a web server.
Handling of the CVV2/CVC2 security code (three digits on the back of the card).
Management of the security protocols provided for by the international circuits Verified by Visa and MasterCard Secure Code, which guarantee the merchant immunity from fraud disallowances (in the cases provided for by the international circuits).
For more information, see Terms and Conditions.

Which payment methods do you accept?
PayPal, Maestro, Visa and Mastercard credit cards.

Shipping

Can I receive the jewellery before the 15-day deadline?
Yes, just highlight the urgency by writing an e-mail to shop@pepelu.it.

Returns

Do you make returns?
Yes, we recommend reading the part on Shipping and Returns.